does not stop at the shop
According to a study by UC Berkeley economists: “on a scale of 1 to 5, a half-star rating increase translates into a 19 percent greater likelihood that an eatery’s seats will be full during peak dining times.” and that half a star of the reviews can bring sales “during prime dining times from 13 percent to 34 percent“. Even though you can’t control what the customers will say about your restaurants, you should always have your loyal customer base who actually like your restaurants so that these customers’ supposedly good reviews will offset and out-number the bad ones. In addition to that, bad reviews are not the end of the world, we see bad reviews all the time, but that didn’t stop us from going to a restaurant. However, the important key is, when people see you responding to these bad reviews, they will see that how much care you put into your business; in the long run, customers will trust you more and more.