Keeping your customers happy

Let’s start today!

Focus on what you do best.

We will help handle your social media accounts and keep your customers happy.  Treating your customers as our own is our top priority, because your success is our success too.  There is no greater joy than seeing a client happy with our service – and we believe you feel the same about your customers.

The first step to build your restaurant’s online presence and brand reputation is to claim your business pages on Google, Yelp, TripAdvisor and Facebook, etc…

But it shouldn’t just stop there.

Customer Satisfaction

Below are the reasons why we truly believe how important customer satisfaction is to any business; and we want to offer our services to help you maintain it.

According to the Harvard Business Review the average American business loses 50% of its customers every five years with two-thirds of them (33%) citing inadequate customer care as their primary reason for leaving. Additionally, 91% of small businesses do nothing to retain their existing clients.

Customer loss due to bad customer care every five years

Another study says that, “73% of customers leave because they are dissatisfied with customer service, but the company losing the customer thinks only 21% leave because of customer service. The company losing the customer thinks 48% leave because of price, when in fact only 25% do so.” It’s easier to rationalize a customers’ decision to leave by blaming it on cost but often times it’s because we didn’t tend to our client relationships enough.

73% of customers leave because they are dissatisfied with customer service

25% of the leaving customers leave because of price

Customer Service

does not stop at the shop

78% of customers believe that the business care more about them if they see management responses to reviews (better interactions)

According to a study by UC Berkeley economists: “on a scale of 1 to 5, a half-star rating increase translates into a 19 percent greater likelihood that an eatery’s seats will be full during peak dining times.” and that half a star of the reviews can bring sales “during prime dining times from 13 percent to 34 percent“.  Even though you can’t control what the customers will say about your restaurants, you should always have your loyal customer base who actually like your restaurants so that these customers’ supposedly good reviews will offset and out-number the bad ones.  In addition to that, bad reviews are not the end of the world, we see bad reviews all the time, but that didn’t stop us from going to a restaurant.  However, the important key is, when people see you responding to these bad reviews, they will see that how much care you put into your business; in the long run, customers will trust you more and more.

A half-a-star rating increase = 19% increase that the restaurant will be full during peak dinner time

A half-a-star increase can increase sales 13%-34%

Acquiring new customers v.s. Retaining current customers

Acquiring new customers can cost as much as 5 times more than satisfying and retaining current customers. Many businesses simply focus too much energy on the task of winning new customers or they invest in the wrong customers. Experience shows us that 80 percent of sales come from 20 percent of customers – the 80/20 rule. Too many businesses neglect that top 20 percent of their customer base in pursuit of new customers.

5 times the cost

Acquiring New Customers
Satisfying Current Customers

Reduce your customer defection rate by 5% can increase your profitability by at least 25%.

Customer profitability tends to increase over the life of a retained customer.

What we can help

Customer Relationship Management

  • Establishing a cohesive online presence that offers information that is accessible and attractive to potential media coverage
  • Post dynamic, relevant content catered toward client’s customer base.
  • Acquire, engage and interact with both returning and new customers via social platforms.
  • Actively build a follower base
  • Publicize and generate online buzz around client promotions and events.
  • Respond to all relevant messages, reviews or inquiries about your food, service…

Analytics & Insights

  • Weekly reports (reviews, SEO,…)
  • Advertise your selected dishes on the LLama foodie network for free.
  • Professional photography once every quarter (depending on the package)